Ethics
Code of Ethics (pdf format)
Complaints Process (pdf format)
Frequently asked questions regarding safe practice...
How long do I need to keep my client records?
NZCCA best practice guidelines offer that clearly written client notes be stored in individual client files for a period of 7 - 10 years after a client has completed counselling. These files should kept in locked cabinets or cupboards with limited access to the key.
Ludbrook (Counselling and the Law, 2003) suggests that in cases of a child client where there has been a disclosure of abuse it is advisable to retain records until the child reaches the age of 26. (See page 23: 2.20)
Is it compulsory for counsellors in New Zealand to have indemnity insurance?
It is not a legal requirement for counsellors to have indemnity insurance, however, if you are not covered by an agency or other organisation we would recommend that our members obtain indemnity insurance.
This is a link to our website to details for our Indemnity Insurance provider:http://www.nzcca.org.nz/indemnity-insurance/
Can clients access Work & Income assistance if they are seeing an NZCCA counsellor?
Yes, this link lists approved counselling providers for Work and Income New Zealand.